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Hello my name is ***** ***** I will help you with this.
Can you please explain your situation a little more?
Ok. Do you have evidence of the policy?
Then I would write to the Financial Ombudsman.
They regulate these people and can investigate the matter for you. They can consider your complaint and investigate it throughly.
They offer a free, independent service at: www.financial-ombudsman.org.uk
That should resolve the matter for you.
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