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Hello my name is ***** ***** I will help you with this.
Have the Council actually done anything about it?Does it not show a premium for paying by phone?
You need to the Council and set out your complaint. They will investigate the matter and report back to you.
If they do not uphold the complaint you can then complain to the Local Government Ombudsman,
They offer a free, independent service at: www.lgo.org.uk
That should resolve the matter for you.
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