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Thanks for your question. What did you agree with them as regards ***** ***** and as regards ***** ***** the filming?
The problem you have is that you haven't agreed a proper contract. The law on this is that they own the footage. You will have to negotiate a fee for the footage that you want to use. This hasn't been properly contracted. What you have to do is arrange a fee for the purchase of the RAW footage and turn it into what you want. Unfortunately you didn't deal with the contract properly in the first place and that is the issue now.
You paid a fee for a film but that doesn't mean you own the copyright. There should have been a proper licence agreement drawn up. However, if they didn't do what you asked, you can threaten to sue for the money you have already paid them. That may open the door to a negotiation whereby they would give you the footage.
The one argument you may have is that they if they knew or ought to have known that the film was for advertising purposes, they should have made the film of a length which was within the industry standard for advertising. As they haven't they didn't follow the brief whether express or implied and the film is no use to you on that basis. Tell them to do an edit to the length you want before you are prepared to pay them. Tell them you have taken legal advice on this and that is what you have been advised.