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Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 10477
Experience:  Solicitor
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We had a new roof put on our previous house in August 2012

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We had a new roof put on our previous house in August 2012 at a cost of over £9,000. Some ridge tiles fell off in in 2013 and the builder replaced all ridge tiles in December 2013. In March 2015 the builder re-pointed some ridge tiles following reports of unsafe tiles from a neighbour. A number of ridge tiles fell off the roof earlier this year during a storm. The builder advised that this was storm damage and we should get it repaired by the insurance company. The insurance assessor has inspected the roof and agreed to pay £700 for the storm damage but advised that all ridge tiles need replacing. I have obtained three estimates from different builders ranging from £2,500 to £3,300 to complete the work.
I have a copy of the invoice for the work which states that all works will carry a 15 year guarantee from 24/8/2012.
I have sent the builder an email stating that I intend writing to the National Federation of Roofing Contractors, the Confederation of Roofing Contractors as well as Birmingham City Council.
If I proceed with the work does it invalidate the guarantee?

Hello my name is ***** ***** I will help you with this.

Does the guarantee have any conditions on work being done elsewhere?

Customer: replied 1 year ago.
It is written on the invoice "all works will carry a 15 year guarantee from the above date" (24/8/2012
Customer: replied 1 year ago.
Would it be beneficial to send a Solicitor's letter?

Ok - unless its conditional upon them carrying out the works - then they can be carried out by any competent roofer.

As such you can get the work done elsewhere, claim the money back and it would still be covered.

Can I clarify anything for you about this today please?

Customer: replied 1 year ago.
Ok. Thanks. So I can get the work done and then send the invoice to the builder. Should I get a solicitor to send it?

You can but you dont need a Solicitor. You can do this yourself.

Does that clarify?

Customer: replied 1 year ago.
thank you

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