Ask a Law Question, Get an Answer ASAP!
Hello my name is ***** ***** I will help you with this.
How much will it cost to get it repaired etc?
How much is it you want to claim back?Its only an additional fee if you want me to call you.
What is the extra cost you have had to pay?
Yes they should have - under the Consumer Rights Act 2015 it states:
1) Goods must be as described
2) Fit for purpose
3) Of suitable quality
4) The trader must act with all reasonable skill and care.
If they fail on any one of these, they are in breach of contract and you are entitled to a refund.
You need to write and set out your losses and request a refund within 14 days or say will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
There is no formal Ombudsman as such for this. There is a retail Ombudsman. An ombudsman can only recommend, they cant enforce an order
Does that clarify?
That may be a voluntary Ombudsman, but its not a government one.
I would go via the Ombudsman. I certainly wouldnt accept anything less than half.
Does that help?
All the best Sandra. If I could ask you to rate my answer before you go today, by clicking on the 5 stars or happy face, otherwise the site does not pay me for the time spent with you today. It is also an important part of the online process. Thank you in advance and good luck!