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Hello my name is ***** ***** I will help you with this.
What does the agreement say about termination?
Just to confirm you have nothing in writing from the tenant?
Ok - this could be a problem then. You need it in writing from the tenant.
As such unless you get it in writing from the tenant, its possible, but unlikely, that these are any set of keys and they have had them copied.
You need it in writing from the tenant. Or if you cant get that, serve a S.21 notice yourself and get an order from possession off the Courts.
But you need it in writing from the tenant, in the absence of any contrary power of attorney.Can I clarify anything for you about this today please?
Then you serve notice on her until you have been notified that there is a power of attorney in place. Then you serve it on them.
Does that clarify?
Tenant unless power of attorney. Its not anyone elses money!
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