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Hello Lisa my name is ***** ***** I will help you with this.
Have you seen the terms? What do they say?
Ok. All contracts are governed by the Consumers Rights Act 2015.
But if they have failed to search for another person to take the place, then they have failed to mitigate their loss.
This means you are not liable.
If they have searched and failed, then sadly you would be liable.
But it would be down to you to show you that they have taken all reasonable steps.
I would offer 25% in full and final settlement.Can I clarify anything for you about this today please?
Indeed you do. If you are being charged then you can attend.
I agree £1000 is unreasonable and in breach of the Consumer Rights Act.
Does that clarify?
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I appreciate it.