Hi there, regardless of the warranty, you will have certain legal rights. These apply when a consumer makes a purchase from a business seller, where they have certain 'statutory' rights under the Consumer Rights Act 2015, which states that the goods must be:
· of satisfactory quality – they must not be faulty or damaged when received
· as described – they must match any description given at the time of purchase
· fit for purpose – they should be fit for the purpose they are supplied for
If they do not meet the above requirements, you will have certain legal remedies against the seller. The horse will be treated as goods for this purpose.
The rights against the seller are:
1. Reject the goods and request a refund - this must be done within 30 days of purchase or delivery.
2. Repair or replacement – this can be done within the initial 30 days or after, if that deadline has passed and a rejection is no longer possible. If a repair is not possible, as in this case as you can’t really repair a horse, the goods can still be rejected for a refund, or if the consumer wants to keep them, they can ask for a price reduction.
So you can push for a refund or a replacement, but a refund is still possible even after the 14 day warranty has passed because under law you have 30 days in which to ask for that.