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Do the DVLA have the correct address for her?
What is she summonsed for?
That is not an offence.
Not complying with an FPN is something anybody is entitled to do.
Not sending your licence to the DVLA does not lead to a summons?
Oh I see.
She didn't send her licence in so they revoked the offer and summonsed for speeding.
She can make a statutory declaration to get the case reopened at any magistrates to the effect that she did not receive the summons.
That will almost certainly be accepted.
However, obviously she can only do this if that is what did happen as swearing a false statutory declaration is perjury which lead s to custody on a first offence.
Can I clarify anything for you?