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Hello my name is ***** ***** I will help you.
Have you paid anything yet?
Then don’t. They said it was free. They can’t change their mind. This is breach of contract.
Can I clarify anything for you about this today please?
If not, I would appreciate a 5 star rating for my answer. Thanks!
Yes you do. You would sue them for the cost of getting someone else in to do the work.
So, if for example, it was £500 to get someone else in, you would sue for that.
Does that clairfy?
You need to write and set out your losses (of any cost)and request a refund within 14 days or say will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
If you want an injunction to make them do the work the court fee is £308 and you still need to complete form n1 but submit it to your local County Court.
its added to the claim automatically.
All the best.
It appears you asked for a refund, although I outlined legally the steps you need to take?