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Hello my name is ***** ***** I will help you with this.
What was the first Court case for - a refund?
So what happened in the first hearing? Was it dismissed?
You accepted money for what?
Ok - so you want to sue them for the second repair?
Ok. So what happened at the first hearing?
Are you now seeking to bring a claim for the same thing?
Yes, as a Solciitor I am up to date with the Consumer Rights Act 2015, thank you so much for checking.
What is the cost to get the second roof finished with someone else?
Sorry for the overnight delay, I wasnt too well.
You need to write and set out your losses and request the work done or refund of completion cost elsewhere within 14 days or say will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
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You can reject it and you do this now in writing.
Does that clarify?
Yes, your contract is with Everest.
You say that they are in breach of the Consumer Rights Act 2015 because:
1) they have failed to act with all reasonable skill and care
2) goods not as described
3) of suitable quality
4) fit for purpose
As such you reject in full
No, they do not. I would do it in writing, verbally can be denied
Well, you write and set out you want to cancel, reject any further works being done.
That is all you do.
Can I clarify anything for you about this today, please?
If not, I would appreciate a 5-star rating for my answer. If you need anything further I am available for a follow up at no extra cost.
No. You do not lose the right.
You must stop the leaks, so you give them this chance to repair, but notify them in advance of your final rejection.
Yes that is fine and no, you do not put without prejudice
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All the best.