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To start with you should approach your bank to dispute this transaction and to make a claim via Section 75 of the Consumer Credit Act 1975. This makes the credit card company jointly responsible with the agency and they should try and get you your money back. If the bank is unable or unsuccessful in getting your money back, then any claim you make would be against the agency. So if you had to go through the small claims court you would be making a claim against the agency, not the credit card.
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You can still claim with the credit card even if you had approved the payment to start with. All you need to do is contact their customer services and say you want to make a section 75 claim, what do you have to do about it - they will then tell you what they require, you will probably have to fill out some forms for them.
If you later had to make a court claim against the agency itself, that would be done online via www.moneyclaim.gov.uk
you can certainly try the agency first because it would be easier to get the refund directly from them but if they do not respond or refuse, then you can approach the bank.
The document may say that you cannot cancel once you leave but you can still do this if they fail to do what they promise, so if after 3 weeks they have not found you anything you can allege they have acted in breach of contract and pursue the refund as mentioned above. SO you will likely have to wait these 3 weeks because they may still do what they promised and if that happens, you cannot really cancel - you can only cancel and ask for a refund if they have failed to what they promised
all the best
not at all, the s75 does not have a time limit but check with the bank just in case they have their own time limit and for court it is a 6 year time limit
yes it can always be useful as evidence in the future, in the event they dispute what they told you