You can ask that they do it, according to their website.
You can say, as a Public Body, that you have a legitimate expectation. That is, according to their website it should be written off and as such it ought to be.
If they refuse then you can consider a Judicial Review.
This is where the matter goes before a High Court Judge who decides whether their stance is legal and reasonable.
The Court can agree with their decision or remit if back for further consideration.
For more information on that process please see:
But you can argue that, a legitimate expectation.
Can I clarify anything for you about this today, please?
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