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Hello my name is ***** ***** I will help you with this.
There is no contract with Microsoft for the progression of games. Sadly they are not responsible for that.
I feel that your progression has been wiped, but Microsoft sadly are not liable.
I am sorry if this is not the answer you want, nor the one I Want to give you, but I have a duty, to be honest.
Can I clarify anything for you about this today please?
Sorry it is not better news.