Ok - if you disagree with the decision then you should write to the Chief Officer of the Council and make a formal complaint.
Do not email or call - put it in a letter and set out your position.
That office will investigate the matter and report back to you.
If you are unhappy with the response then, and only then can you can you complain to the Local Government Ombudsman.
They offer a free, independent service and can examine your complaint. They can do this at: www.lgo.org.uk
If they do not uphold the complaint, your final option is to seek a Judicial Review through the High Court.
A Judge will look at the decision of the Council to see if it is legal and reasonable.
A Judge can agree with the decision or send it back for further consideration.
For more information on that process please see:
But the Chief Officer or the Ombudsman should resolve the issue for you.
Can I clarify anything for you about this today, please?
not, I would appreciate a 5-star rating for my answer. If you need anything further I am available for a follow up at no extra cost.