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Was the contract sent by email?
And did they say something like - thanks. I would like you to proceed etc?
Ah. I think you may struggle then. If they had replied saying they would like you to proceed then the fee would be payable.
I think you have a claim, but I am not sure for how much. The law says if there is no contract then someone is entitled to a reasonable fee for reasonable work done.
That is S.51 of the Consumer Rights Act 2015
So you do have protection under the law. But what would be reasonable is up to a Judge, if it gets that far.
Can I clarify anything for you about this today please?
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Sure. But see above anyway.
Does that assist?
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