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What information do you have for this company and what is the total value if the amount you are wanting to be refunded?
OK, thank you for your response. Leave it with me for now and I will review the relevant information and laws and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Also, please do not respond to this message as it will just push your question to the back of the queue and you may experience unnecessary delays. Thank you.
Thanks for your patience. There are two charges - one for the written response and one for the phone call. They are treated entirely separately. Have you had the phone call yet?