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Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
Please explain what happened in a little bit more detail
How much have you paid?
The first step is to pursue this directly with the solicitors as each firm should have a formal complaints process. If that does not resolve anything, you can consider going to the Legal Ombudsman, who is an impartial body which can look into cost complaints with solicitors:
If the Ombudsman is also unable to resolve this, the final option is to consider a small claims court claim to try and recover what was paid. This can be done online via www.moneyclaim.gov.uk
Hi there, unfortunately, it was not me who accepted the phone call request and the system does not allow me to check that. So unless the expert who did tries to call you again, you can get a refund for the phone call part (which is charged separately to the written answer I provided)
No problem, just get back to me on here and I will resolve this for you
of course, will do