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Hello Steve my name is ***** ***** I will help you.
Do they know you will be recording?
Yes you can record, but the customer must be informed.
It would be a breach of data protection act 1988 otherwise.
So if everyone knows you are ok.
Can I clarify anything for you about this today, please?
If not, I would appreciate a 5-star rating for my answer. If you need anything further I am available for a follow up at no extra cost.