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Hello my name is ***** ***** I will help you.
Just to be clear you have complied with the court order in full?
ok. Then write and make a formal complaint. They have to investigate and come back to you,
If they do not uphold it then you can complain to the financial ombudsman. They offer a free and independent service at www.financial-Ombudsman.org.uk
Failing that you can issue proceedings and ask a court to order they remove the charge. Clearly there is a cost to that so I would go via the ombudman first
That should resolve the matter.
Can I clarify anything for you about this today, please?
If not, I would appreciate a 5-star rating for my answer. If you need anything further I am available for a follow up at no extra cost.
The court fee to issue is £308
Does that clairfy?