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How long ago did your son making this booking?
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Many thanks for your patience. What you are facing is certainly not uncommon, with millions of passengers travelling worldwide every year. In the end mistakes do happen. However, it is not unlawful for airlines to either charge a fee, or not even be able to offer the option to make such an amendment after a short period of time has elapsed. In the end, your rights will be determined by the booking conditions which the purchaser had agreed to at the time of booking. Therefore, the first point of reference should be the agent’s and airline’s booking terms to see what the right to change a name are. If they match what you have been told already, then sadly he will not be able to change the ticket by offering to pay a fee and a new booking may have to be made. This is sadly nothing new or unusual - plenty of airlines have similar strict rules on name changed - all you have to do is take a quick look at various airlines’ terms to see that is the case:
If he finds a term in the booking agreement which allows him to make a change, even now, then he can rely on that as a contractual right, however if it clearly says this is not possible, then sadly there is not much that can be done about it. It may appear morally wrong, but it will not be unlawful.
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