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Did you sign an order form?
Sothe dealer cancelled the order, but still been paid by the lender? How can they say it’s nothing to do with them?!
the lender is jointly Liable under S.75 of the Consumer Credit Act 1974.
You need to write to the lender, as it is their fault and make a complaint. They will investigate this and report back to you.
In any event you are entitled to cancel finance within 14 days under the Act
If they do not uphold the complaint you can then complain to the financial ombudsman. They regulate these people and can investigate your complaint for free at www.financial-ombudsman.org.uk
That should resolve matters for you.
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Yes I think you can. You can’t be forced to pay anything. It is not your fault.
Does that assist?
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