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Hello my name is ***** ***** I will help you with your question today. I am reviewing it, please give me a moment.
Just to be clear, did it damage any of your belongings?
Ok. Then you don’t need to claim anything. That is for the landlord.
He should have his own cover. So it’s not for you, but him. It is nothing to do with you.
Can I clarify anything for you about this today, please?
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No problem. Can I help with anything else today?
Yes you can. It should be proportionate.
Does that clarify ?
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