Many thanks for your patience. There are various things you can try and claim for if a holiday has gone wrong.
First of all, if you booked a specific level of accommodation, but received something lower in class or value, this would amount to a ‘loss of value’. In this case you can claim back any difference in what you paid and what you got.
Next, if you had to spend extra money because of a problem with the holiday, then you can claim for these ‘out of pocket expenses’. For example, the hotel was overbooked or there was a booking error and you had to go elsewhere - any extra amount you had to pay could be claimed back.
Finally, holidays are also covered when something more serious goes wrong with holiday overall - such as really poor facilities which are not as advertised, building work near the hotel spoiling your holiday, etc - this all comes under what is known as ‘loss of enjoyment’.
Whilst you can approach the travel agent directly, which you have done, you cannot force them to issue any compensation and the outcome is entirely in their hands.
You have also approached ABTA but they are just there as a mediator, so again they cannot force the agent to compensate you.
You can use an arbitration scheme, but this is voluntary so they cannot be forced to participate.
The last option is to go to the County Court and pursue them for this compensation and that is the only way you can force them to pay out, assuming you win.
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