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What is wrong with the sofa?
did they know the cause?
hello - ive been asked to look at this for you
what was the last communication from the insurers please?
If the repair cannot be done satisfactorily, does the insurance policy allow for replacement in its terms and conditions?
Do you think it’s the case that repairing it to the standard it should be is an impossibility?
What exactly are these replacement parts and what is substandard about them?