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Hello my name is ***** ***** I will help you with your question today. I am reviewing it, please give me a moment.
Just to be clear you never actually booked?
Did you have a booking confirmation?
Oh so you did book it. Are you trying to cancel or still want to go on it?
When did you get confirmation, when you booked it?
I assume you ticked yes to accepting their terms and to book? Forget the decline payment for one second.
But you intended to book?
Ok. So if you didn’t tick it, then surely it would save come up with an error, saying you need to tick terms?
Did it say by booking you agree to our terms?
Did you cancel after the attempted booking or did you just get cancellation invoice with no prompting?
Ok. Well if you didn’t cancel it, then you don’t have to pay the fee. If they cancelled it and it appears they did, then it is not your fault.
As you say, no deposit was taken so you can argue technically you didn’t book it and therefore technically you didn’t cancel.
So no, you didn’t have to pay. It appears they automatically cancelled it. Therefore not your fault.
Can I clarify anything for you about this today, please?
If not, I would appreciate a 5-star rating for my answer. If you need anything further I am available for a follow up at no extra cost.