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Hello my name is ***** ***** I will help you with your question today. I am reviewing it, please give me a moment.
Can you please explain your situation a little more?
Have they provided any evidence at all?
Indeed. How do you know it is not a scam. You need to see a letter of instruction or some confirmation from the freeholder this is the case.
They could just be making it up!
Can I clarify anything for you about this today, please?
If not, I would appreciate a 5-star rating for my answer. If you need anything further I am available for a follow up at no extra cost.