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Did you have any unusual transactions Jo?
Ah, well you should not have used a personal account for business - that might be a factor.
But you should write and make a formal complaint.
Their address for that is:
Head of Customer ServicesHalifaxPO Box 761LeedsLS1 9JF
They will investigate the matter and report back to you. If they do not uphold the complaint then you can complain to the Financial Ombudsman.
They regulate these people and can examine your complaint for free. You can contact them at: www.financial-ombudsman.org.uk
That should resolve the problem.
Can I clarify anything for you about this today please?
If not I would appreciate a 5 star rating for my answer. If you need more help, you can ask follow up questions for free and I would be delighted to assist. Thanks!
It wont affect your credit rating as it is not adverse.
If they still want to close your account, there is nothing you can do. You will have to open elsewhere.
But it does not affect your credit rating unless there is any indication of fraud.
Does that clarify?