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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32426
Experience:  Over 5 years in practice
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We have been sold an over 55s life cover plan by nationwide

Customer Question

We have been sold an over 55s life cover plan by nationwide thru sun life unfairly we will have paid in more than we will receive by the end of this year if we stop payments after this year the policy is void
Submitted: 3 months ago.
Category: Law
Expert:  Jenny replied 3 months ago.

Hello my name is ***** ***** I am happy to help you today. Have you raised any formal complaint about this?

Customer: replied 3 months ago.
with both parties
Expert:  Jenny replied 3 months ago.

and what was the outcome ? Have you used the official complaints procedure? Is it your view that this has been in some way missold?

Customer: replied 3 months ago.
Hi we cannot blame anyone for our ignorance but if anyone else can benefit or at least stop us losing anymore money
Expert:  Jenny replied 3 months ago.

Ok what outcome have you sought from your complaints?

Customer: replied 3 months ago.
Need your help
Customer: replied 3 months ago.
We have replays from both party s it is out own faults
Expert:  Jenny replied 3 months ago.

I'm not clear are you saying that it is your fault and that you ought to have realised that there was no financial benefit to this insurance?

Customer: replied 3 months ago.
it was written in the small print
Customer: replied 3 months ago.
my wife was worried we would put the children under pressure without some sort of insurance
Customer: replied 3 months ago.
how can i send all the information by post to thee omsbudman
Expert:  Jamie-Law replied 3 months ago.

Hello my name is ***** ***** I will help you with this.

When you started the Policy, did it not say what the value would be at the end?

Customer: replied 3 months ago.
they told us the value but not we would still be paying out after the maximum we will receive ,was paid in.
Expert:  Jamie-Law replied 3 months ago.

Did the documents tell you what the maximum benefit would be?