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Hello my name is ***** ***** I will help you with your question today. I am reviewing it, please give me a moment.
Does it have a warranty?
What is it you want to achieve?
Yes you should. You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value, you would need representation for trial.
Can I clarify anything for you about this today, please?
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I would ask for full amount and see where you go from there.
I would just set out your position in a letter.
Does that clarify?
Yes. But you will only have to pay his travel costs.
Other costs can’t be claim on the small claims.
Does that assist?
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Litigation is never guaranteed, but I think you have a good claim.
Old law yes, but not new law since October 2015
There was a fault - simple as that.