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Hello my name is ***** ***** I will help you with your question today. I am reviewing it, please give me a moment.
Has it been allocated to track yet?Are you represented?
Ok - what is it you want to ask me about this?
Yes. The Directions Questionnaire will say do you want mediation.
If both parties agree the matter will be stayed and mediation tried.
If you proceed it will just be the hearing fee to pay
If you win, the Court issue and hearing fee are added to the claim.
Can I clarify anything for you about this today, please?
If not, I would appreciate a 5-star rating for my answer. If you need anything further I am available for a follow up at no extra cost.
I think you have an arguable case, yes
Does that clarify?
I don't know why it was not fitted. If they can show it was inspected and serviced in accordance with manufacturers guidelines and it had not happened before, then you won't be successful.
Otherwise, you will
Does that help?
No, not an admission. It all comes down to the mechanism and whether it was inspected.
Happy to help