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Are you both named on the bill?
Ok. Were you both named on the rental agreement?
Yes, I asked if you were both named on the rental agreement?
Have you spoken to the Council at this point?
Yes I was just considering this. It is bad news I am afraid. As the bill is joint, then you are joint and severally liable.This means you are liable for the full amount - both of you.
So if your joint tenant does not pay, you have to.
It is a single bill in both names. Technically you are liable for the full amount, just as your ex tenant is.
All you can do is complain to the Chief Executive Department of the Council. They will investigate this and report back to you. If they do not uphold the complaint then you can go to the Local Government Ombudsman.
They offer a free, independent service and can examine your complaint at: www.lgo.org.uk
I am sorry if this is not the answer you want, nor the one I want to give, but I have a duty to be honest.
Can I clarify anything for you about this today please?
Is there anything else I can help with today?
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