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There is no automatic right to a refund in this case. The contract would have been between you and the original purchaser and at best she would have had the right to a refund within 14 days of purchase, unless you had given her a longer cancellation period under your own terms. If you did not provide any cancellation periods, which you did not have to anyway, then once the initial 14 days had passed, there would be no right to a refund. The only times this may still happen is if you cannot offer the promised services, which means where you are the one cancelling. Just because they have changed their mind does not mean they can get a refund – they either have to find someone else to use the voucher, by gifting it or selling it on, or simply write off that money.
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This cancellation clause would only apply if they went ahead and made a booking using the voucher, not to get a refund on the whole voucher.
If she was to make a claim then she will have to go to the small claims court. I would not necessarily say the court will throw the claim out automatically (although you can ask for that), and potentially she can have her day in court. But even if you lost, you would only have to pay the refund for the voucher and the court costs, which will not be much, around £60.
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you can never predict the outcome of a claim - you have a strong case, but we also have to tell you that there is a chance, even small one, that you may lose
Hello again, if they try to book a lesson before the expiry date but you cannot accommodate them, it does not mean that you have to refund them. It would depend on how soon before expire they book - if you were already booked up and had nothing available, then they should not have left it that late. In these circumstances you could offer to extend it slightly so that you can fit them in