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Hello my name is ***** ***** I will help you with your question today. I am reviewing it, please give me a moment.
What is it you want to achieve?
So the terms say he is entitled to a replacement, regardless of whether the current one is written off?
So it is just breakdown cover which he is missing?
Ok - he needs to get quote for cover elsewhere for the duration.
That forms his loss.
You need to write and set out your losses and request cover or a refund of that cost within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value, you would need representation for trial.
Can I clarify anything for you about this today, please?
If not, I would appreciate a 5-star rating for my answer. If you need anything further I am available for a follow up at no extra cost.
Yes, which is why you take the action I have described above.
Does that clarify?
No problem - can I help with anything else today?