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Hello my name is ***** ***** I will help you with your question today. I am reviewing it, please give me a moment.
How is it the loan company fault?
Ok - but it is not their fault you gave the scammers your personal account details?
You need to write to the loan Company and make a formal complaint.
You need to set out it is totally unreasonable that despite you giving your personal account details to a scammer that you should be liable for loans taken out.
They will investigate the matter and report back to you.
If they do not uphold your complaint then you can go to the Financial Ombudsman.
They offer a free, independent service and can examine your complaint for free at: www.financial-ombudsman.org.uk
That should resolve the matter for you.
I agree with you. How can you be liable when you have accepted a verification code changing your password?
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