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Hello for clarification - so had he tried to contact you to tell you the property was no longer available?
was this a private rental or through an agent?
you have been refunded £469.45? what was the total for the rental?
I presume that you have had an offer of a telephone call. It’s optional extra, you don’t have to take it up.
Do you want me to deal with this or are you asking for a refund?
I’m happy to deal with it for you but I need to know exactly what it is that you want to achieve bearing in mind it appears that you paid £579 and you offered £569 back, albeit that you spent time and money in getting there and back and didn’t get the break that you were expecting.
I would need some more information from you before proceeding or I’m happy to refer back to admin as you wish.