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Hello for clarification - what has she said and do you know why?
There’s no problem at all cancelling the telephone call.
I presume that the Citizens Advice have advised you that you potentially have the right access next door under the provisions of the Party Wall Act but that you have no right to access next door under the Access to Neighbouring Land Act because this is new work and not maintenance of your property.
There’s no need to reply as a matter of course otherwise the question comes back into my inbox because it thinks that you are waiting for a response.