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Thank you for your question and welcome. My name is ***** ***** I will assist you. Is this is a US based company? Do you have a copy of the terms and conditions signed? Kind regards AJ
Thank you. I will review these and revert to you as soon as possible. Kind regards AJ
Thank you. My apologies for the delay I am writing a response now. Kind regards AJ
Thank you. The key point here is the terms and conditions are governed by UK law so you could sue this company in the English courts. Can you confirm how much loss you have actually suffered?
What I would suggest you do - (i) Itemise the missing goods and their value (ii) Send the company this list and demand the return or identification of these goods within 7 days (or even delivery of them to a new warehouse supplier in the USA. I would then say if they do not resolve the issue within 7 days you will reserve the right to hold them liable for all losses arising from their breach of contract, and failure to provide any reasonable care or skill in the service (Supply of Goods and Services Act 1982). Do you trust them to deliver the goods to the UK - can you find a replacement supplier? Kind regards AJ
Thank you. Technically they can exercise a lien on the goods, but as you are still in the credit terms this is something they should not be doing. How much loss is this causing you?
Thank you. Have you sent them a notice itemising this loss? Or have they even admitted that they are at fault?