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Hi, welcome to JustAnswer. My name is*****’m a barrister with 12 years of experience and I am happy to help with your question today.
So they haven't built anything at all?
I presume they measured up though?
Ok. Are you saying though that you signed after they told you that it was 18 inches lower than you wanted or before?
If they are proposing to do something that is not what you ordered then you can cancel.
They are not proposing to perform the contract in the way that you ordered.
Obviously they may just properly perform rather than provide a refund though.
But you don't have to accept their proposals to do work that is 18 inches shorter than you agreed.
Can I clarify anything for you?
Well, they may do that.
But if you agreed x price for Y work they cannot lawfully randomly refuse.
You just refuse their increase and tell them to do it or you want a refund.
Not easily. It is a really high test to get rid of them unless they agree.
You won't lose your deposit. If they don't do the job to the agreed specs you can sue for the money back.
Yes, you can come back after you rate at any time.
It doesn't matter whether he makes a decision against you or not. The law is the law.
Delighted to help further but please rate my answer.