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Hello, thank you for the question.
I would make a formal complaint to the bank and ask why no fraud controls were in place, which has led to the loss. Depending on what the bank says and how it deals with your complaint, the step after that would be to involve the Financial Ombudsman who will investigate and decide whether the bank had adequate fraud controls or not. If so, it can order the bank to remedy the situation with the lost monies.
The last resort would be to sue the bank in negligence - you can use the money claims service which has a limit of £100,000.
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I see, OK well you would need to demand the £88,000 payment by way of a letter before action.
They will say that it was not their fault the account information was changed so they may not pay anything. You can argue they should have checked with you first before paying such a large sum to ensure the account details were correct.
If you were to sue them, they may well defend on the basis it was not their fault but as I say, you can allege negligence on their part for not double-checking. The Ombudsman may be able to help point the finger too so it may well be worth getting them involved. Can the bank not do a claw-back considering fraud has been involved? If so, your customer would be placed back in funds.