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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32426
Experience:  Over 5 years in practice
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I purchase a Garmin 660 Satellite Navigation device costing

Customer Question

I purchase a Garmin 660 Satellite Navigation device costing more than £300 via eBay late August 2016. It had a 1 year guarantee.
In the Spring it was mal - functioning & now no longer works.
I hoped that Garmin would accept responsibility for what is a quality product but they have offered to replace cost £100.
They advised me to go back to original person it was purchased from (eBay) as this is who my contract of purchase lies with. eBay state after 30 days they cannot help.
Question: if I want to continue in an effort to get a replacement who ought I to approach. I think Garmin. Is this correct & their advice incorrect. Thanks
Submitted: 2 months ago.
Category: Law
Expert:  Ben Jones replied 2 months ago.

Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.

Expert:  Ben Jones replied 2 months ago.

Did you buy from a private seller?

Expert:  Ben Jones replied 2 months ago.

Hello, not sure if you saw my initial query above - Did you buy from a private seller?