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Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
Did the customer raise any issues with you, prior to now? Also, how long ago did you do this work?
OK thank you for your response. Leave it with me for now and I will review the relevant information and laws and will get back to you as soon as I can. Please do not respond to this message as it will just push your question to the back of the queue and you may experience unnecessary delays. Thank you
Many thanks for your patience. If you do not contact the person directly, they could potentially make a claim against you, which they have the legal right to do. You can of course suggest mediation though a neutral professional party but they do not have to accept this. The alternative is to engage a solicitor yourself and get them to correspond with the client on your behalf, although this will of course incur additional costs for you.
So you would either have to continue communicating with them directly, suggest a mediator and hope they agree to taking part in mediation or get someone else, like a solicitor, to contact the for you. Failing all of the above you may have to face a claim in court, which you will then have to defend formally and let the court decide who is in the right.
Does this answer your query?
you are most welcome