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What is it you want to know?
Yes. You can sue for loss and damage.
You need to write and set out your losses and request compensation within 14 days from the date the letter was sent in the post, or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not compensate you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 https://www.gov.uk/government/publications/form-n1-claim-form-cpr-part-7 and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value, you would need representation for trial.
Can I clarify anything for you about this today, please?
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Landlord. That is who your contract is with.
Does that assist?
The name and address. If they are not in the uk that is not your problem. The agents should notify them of proceedings.
Does that clarify?
Not to issue the claim. If it is defended then yes.
You don’t need legal representation as if it’s a small claim generally it can’t be recovered as a cost.
Does that help?
Correct. You do not have a contract with the agent, only landlord
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