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Hello my name is ***** ***** I will help you with your question today. I am reviewing it, please give me a moment.
How much are they saying you owe?
You need to write and make a formal complaint. You can do this at:
Customer Service Manager BT Customer Correspondence Centre Providence Row Durham DH98 1BT
They will investigate the matter and report back to you.
If they do not uphold the complaint you can write to the Ombudsman.
They offer a free, independent service and can examine the complaint for free at: https://ombudsman-services.org/
That should resolve the matter for you.
Can I clarify anything for you about this today, please?
If not, I would appreciate a 5-star rating for my answer, by clicking the button at the top of the screen. I am not paid for my time unless you rate. If you need anything further I am available for a follow up at no extra cost.
Why so? I have outlined what you can do and the legal steps.
What else is it you would like to know and I would be delighted to assist?
Or do you want to know how to claim compensation from them?
Ok - can I assist with anything else today?
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