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Jamie-Law
Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 14364
Experience:  Solicitor
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Bt want to charge me for ended my contract which i did but

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Bt want to charge me for ended my contract which i did but there internet has not worked properly for at least 6 year had endless calls to them and engineers out do i still have to pay this as im am very un happy with the service they tried to supply
Assistant: Where are you? It matters because laws vary by location.
Customer: pe235aq toynton all saints spilsby lincolnshire
Assistant: What steps have you taken so far?
Customer: Well now i have gone over to sky gave more than enough chances to sort it out it works perfectly now
Assistant: Anything else you want the lawyer to know before I connect you?
Customer: Made 5 calls to them this morning they offered me 20 pound compensation

Hello my name is ***** ***** I will help you with your question today. I am reviewing it, please give me a moment.

How much are they saying you owe?

Customer: replied 11 months ago.
246.38
Customer: replied 11 months ago.
dont want to call sooner do it on line it may end up costing me more money

You need to write and make a formal complaint. You can do this at:

Customer Service Manager BT Customer Correspondence Centre Providence Row Durham DH98 1BT

They will investigate the matter and report back to you.

If they do not uphold the complaint you can write to the Ombudsman.

They offer a free, independent service and can examine the complaint for free at: https://ombudsman-services.org/

That should resolve the matter for you.

Can I clarify anything for you about this today, please?

If not, I would appreciate a 5-star rating for my answer, by clicking the button at the top of the screen. I am not paid for my time unless you rate. If you need anything further I am available for a follow up at no extra cost.

Customer: replied 11 months ago.
your as bad as bt

Why so? I have outlined what you can do and the legal steps.

What else is it you would like to know and I would be delighted to assist?

Or do you want to know how to claim compensation from them?

Customer: replied 11 months ago.
Sorry your message didnt come through before the call me massage thank you for your help

Ok - can I assist with anything else today?

Customer: replied 11 months ago.
No thank you again

Great. If I could invite you to rate my answer 5 stars before you go today by clicking the button at the top of the screen, so the site credits me for the time spent. I am only paid when you rate. if you need further help please click reply. Thanks in advance.

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