Ask a Law Question, Get an Answer ASAP!
Hello, my name is ***** ***** I am a qualified lawyer happy to help you today.
They admitted their error and you do not have to pay for this - I would therefore reject any payment to them. I would also threaten to report them their regulator, Ofgem, if they continue to chase you for the payment or threaten to sue you. If they did try to sue, you can easily defend the claim on the basis they made an error and you should not to pay for their error. If they sued then you would receive a claim form and a response pack from the court - the response pack has to be completed and you indicate your intention to defend the claim (there is a tick box so is easy to do).
The first step is report this to the energy regulator and you can do that here :
I hope this helps - if you can please accept the answer and give me a 5 star rating (there should be a button on your screen to do this), I can answer follow up Q&A's at no extra charge and Just Answer will credit me for helping you today.
No problems, have a good day and let me know if you need further help