Thank you for the clarification, I will be happy to Answer your Question, but please be sure to provide a Rating.
It appears that you have lost complete confidence with the the services provided, which you confirm were substandard.
You need to write to the company formally and ask for your money back, failing which you will take them to the Small Claims Court. This letter is called a "Letter before Action". Please see the attached that has an template Letter before Action www.which.co.uk/consumer-rights/letter/letter-before-small-claims-court-claim.
As your claim is worth less than £10,000, then it must be issued in the the Small Claims.
To Issue at Court, you need to complete a Form N1 together with the appropriate Court Fee. The Court Fee would be based on the Value of the Claim.
There is nothing stopping you from Issuing the Claim yourself.
I also attach herewith a link that will assist you in issuing the claim should you wish to do this yourself:- www.gov.uk/make-court-claim-for-money
As stated, you can issue the claim either in a paper and at your local court or you can do the claim online via MCOL, the attached link above will explain how it all works.
As your case is valued under £10,000, then please be advised that neither party is entitled to recover their Solicitors costs if they use a solicitor, no matter if they win or lose. In the small claims court, you are entitled only to your issue fee together with some expenses.
You could also contact your local Citizen Advise Bureau, who will be able to assist you for Free.
Finally, you may want to contact the Trading Standards you can do this via the www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/
I trust this assists.
If you need a CALL to discuss and more in-depth advise, then please let me know.
If not then kindly leave a Positive Rating so JustAnswer can credit me for my time.
It was my pleasure to assist you today.
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