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Hello my name is ***** ***** I will help you. I am just reviewing your question. This is an email service so there may be delays when responding.
Do they have any form of tenancy, I assume not?
Ok, then just send a letter. You can follow the S.21 template if you wish (but no need to use it)
But just a letter. No form.
Can I clarify anything for you about this today, please?
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Does that assist?