Ask a Law Question, Get an Answer ASAP!
Hello, my name is ***** ***** I am a qualified lawyer happy to help you this evening. I am just reviewing your question.
I am sorry to hear of the situation. I note they are threatening court proceedings however the service is covered by the Consumer Rights Act 2015 which states that the service must be carried out with reasonably care and skill.
I am unsure if you have anything in writing from the specialist vets to confirm the emergency vets were negligent?. This should be sought if not as you will need to prove this and hence the reason for non-payment.
You should dispute the claim and you should defend any court proceedings which might be issued. It would be a small claim so no lawyer would be needed - small claims are easy to navigate and you can always come back here for advice if you need it.
If they do sue then the court will send you a claim form and a response pack (the latter of which is attached so you know what it looks like). It is the response pack which you would need to fill in and return to the court (when the time comes). There is not much else you can do at this stage save for telling the debt company you continue to dispute the claim.
I hope this helps - if you can please click 5 stars at the top of your screen, I can answer follow up questions at no extra charge and Just Answer will credit me for helping you today.