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The best way forwards would be to pursue both the supplier and retailer, so both Gilberts and Tesco.
You can sue via the money claim website (http://www.moneyclaim.gov.uk) however before you do that, send both a letter before action to demand payment of the treatment fees and if they fail to do so, you will commence county court proceedings. If you send the letter before action they will contact you - and you can sue two defendants on the money claim site. You would need to send the letters to their head office addresses and clearly mark it "letter before action", similar to the attached.
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Was able to speak with customer on the phone as requested and have given detailed advice as to how to make and claim and different elements which can be claimed for in these matters. Customer was satisfied with advice given.