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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 34626
Experience:  Over 5 years in practice
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Myself and my partner have been refused boarding our flight

Customer Question

Hi myself and my partner have been refused boarding our flight on return from Gran Canaria where do stand?
Assistant: Where are you? It matters because laws vary by location.
Customer: We are in Gran Canaria trying to get home
Assistant: What steps have you taken so far?
Customer: Contacted our insurance broker and Barclaycard
Assistant: Anything else you want the lawyer to know before I connect you?
Customer: No one seems to be able to accept responsibility and we arestranded
Submitted: 6 days ago.
Category: Law
Expert:  Ben Jones replied 6 days ago.

Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.

Expert:  Ben Jones replied 6 days ago.

Why were you not allowed to board the flight?

Customer: replied 6 days ago.
At gran canaria
Customer: replied 6 days ago.
Hi Ben
Customer: replied 6 days ago.
What do we do?
Customer: replied 6 days ago.
Hi is anyone there?
Expert:  Ben Jones replied 6 days ago.

Hi there. Please can you tell me why you were not allowed to board the flight; what reason was provided?