How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 35351
Experience:  Over 5 years in practice
12826847
Type Your Law Question Here...
Jo C. is online now

Myself and my partner have been refused boarding our flight

Customer Question

Hi myself and my partner have been refused boarding our flight on return from Gran Canaria where do stand?
Assistant: Where are you? It matters because laws vary by location.
Customer: We are in Gran Canaria trying to get home
Assistant: What steps have you taken so far?
Customer: Contacted our insurance broker and Barclaycard
Assistant: Anything else you want the lawyer to know before I connect you?
Customer: No one seems to be able to accept responsibility and we arestranded
Submitted: 2 months ago.
Category: Law
Expert:  Ben Jones replied 2 months ago.

Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.

Expert:  Ben Jones replied 2 months ago.

Why were you not allowed to board the flight?

Customer: replied 2 months ago.
At gran canaria
Customer: replied 2 months ago.
Hi Ben
Customer: replied 2 months ago.
What do we do?
Customer: replied 2 months ago.
Hi is anyone there?
Expert:  Ben Jones replied 2 months ago.

Hi there. Please can you tell me why you were not allowed to board the flight; what reason was provided?